Shipping and Returns

Shipping

How do you ship?

We ship our orders second class, as small parcels, via Royal Mail, which can take up to 2-3 working days, including Saturdays. The standard P&P cost is £3.80. A first class option is also available for £6.20 up to 2kg.

Are other shipping options available?

Other shipping options and prices are available. Please feel free to email us from the address at the bottom of the page, or contact us via the contact page for shipping requests.

Do you ship internationally?

Due to a change in trading laws within the European Union, we are currently only shipping orders within the UK. However, shipping options for America and Canada are also available but are likely to incur additional charges from customs. Postage quotes are available on request.
We’re able to post to the following locations: Northern Ireland, Isle of Wight, Isle of Man, Isles of Scilly and Channel Island.

Do you recycle your packaging?

Where possible, we will recycle packaging that we receive from our suppliers in our attempt to reduce waste.

Returns

Each order is hand packed by us with the utmost care and attention, and as such we are confident that your order will arrive in perfect condition.
If, for any reason beyond our control, your order arrives and it has been damaged in any way, please contact us within 7 days of your delivery. We will ask that the damaged items are returned to us via the postal service and we resolve the issue with you personally.

For reasons of hygiene and health and safety, we unfortunately are unable to refund or exchange our hand made soaps. Please do not hesitate to contact us if you have any questions or concerns.